LOS 336 - Dealing with Difficult People and Behaviors

Students in this course will consider different scenarios of interacting with individuals who may be characterized as difficult. These individuals may be people we work with, sell to, depend on, and live with. There are intimidators, manipulators, analyzers, know-it-alls, overly friendly, accommodators, chronic complainers, and whiners. The actions of these individuals may consume time, energy, and emotion at the expense of productivity and morale. This course provides fresh insights and immediately usable skills needed to quickly, confidently, and assertively identify and deal with various types of people, difficult or not, in a variety of contexts while maintaining our own self-confidence.

Prerequisite(s):
Co-requisite(s):
Credits: 3

Course Typically Offered:
Course Type: Leadership & Organizational Studies