LOS 615 - Leading Difficult People

This course provides students with an exploration of current research and theories of human behavior as they relate to the more difficult behaviors that we encounter as leaders. Foundational topics covered include verbal and nonverbal communication, self-concept, effective listening, assertiveness, defensive and supportive communication, and conflict resolution. This course will then build on this base to specifically explore how leaders can help mediate the effects of difficult people and behaviors. Through various readings, interactive discussions, case study analyses, and experiential written assignments, students will learn how to practically apply theory to their own professional, social, and personal life situations; discover how to identify difficult behaviors in themselves and others; and acquire skills to more effectively handle the difficulties that negative behaviors can cause.

Prerequisite(s):
Co-requisite(s):
Credits: 3

Course Typically Offered:
Course Type: Leadership Studies